We undertake claims consultancy for commercial lines of general insurance business. Written mandate from the client for the claim’s consultancy to represent the client with the insurer is essential.

We undertake claims consultancy for all commercial lines claims (provided such claim do not emanate from a policy placed by us) if the details such as name of the client, place of risk, name of the insurer, name of the insurance intermediary through whom the policy was originally placed, the reason for not providing the claims assistance to the client by the other intermediary, amount of claim, date of occurrence of loss etc., are given to enable us obtain prior approval from the Insurance Regulator.

We assist in the pre  and post loss design and implementation of strategies that reduce the financial impact of events. Our solutions can contribute to the commercial lines of general insurance risk management programs. It may be noted that we charge fee for claims consultancy services. The fee will be decided in advance after discussions with the client. Our dealings are governed by the provisions of Code of Conduct as stated in the Insurance Brokers Regulations 2018 of the IRDAI.

Our claims consultancy solutions include quick response for property losses, claim reviews, claim audits, recovery and subrogation services. We achieve and communicate results in economic terms, presenting with ongoing advice for further opportunities for sustainable improvements. We support our client’s continuity and resilience goals and maximize the return on insurance investment with effective claims consultancy & advocacy resulting in improved cash flow and reductions in costs.

An analysis of the facts of the case forms the basis for the evaluation of insurance cover and liability. We communicate and negotiate with the insurer and advise on how to proceed with regard to third party claimants. Our client’s business interests are core consideration in developing strategy for dealing with third parties. The cost-benefit ratio in terms of administrative expense, policy renewal and premium development remain our primary concern.

At the request of client, we compile claims statistics, which is a valuable claim and risk management tool. Finally, where needed, we draw on the services of qualified experts such as loss adjusters.

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